Talent Pool – IT Support Engineer
Afghan Wireless Communication Company
| Job Summary: |
| The IT Support Engineer is responsible for IT support services, end-user training, Microsoft Windows Operating System installation and troubleshooting, other software installation, hardware installation, and maintenance of Desktops and Laptops. |
| Job Responsibilities: |
| – Act as the first helpline person and be in touch with the end users upon receiving any tasks via JIRA.
– Set up, install, configure, and maintain all required systems and equipment, along with installation of the default software(s) and applications as per the policy. – Manage users’ pre-data backup and post restoration. – Provide instant support to AWCC users, clients, vendors, and affiliates, both locally and internationally. – Deliver timely support to AWCC Brand Shop users by responding to their inquiries through the JIRA system and ensuring proper evaluation and resolution. – Install and configure operating systems, anti-virus software, and other applications. – Diagnose and fix network-related (NIS/SAT/DEV) problems and quickly escalate them to the designated team. – Keep a record of issues and faults along with solutions, for future reference, and record all the findings. – Ensure proper documentation of all issues on the IT-HD shared path. – Comply and perform every task assigned by his/her line manager through JIRA. – Adhere to his/her line manager instructions and ensure timely resolutions to all concerned issues. – Perform any other tasks assigned by the line manager. |
| Job Requirements: |
| – Bachelor's degree in Computer Science, Software Engineering, Information Technology, Telecommunication, or a relevant field.
– Must have 2 to 3 years of relevant work experience. – Excellent understanding of the technical fundamentals of the internet and should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig. – Fluent in one of the local languages (Dari, Pashto) and English (written and spoken). – Advanced proficiency in relevant software, tools, and technology specific to the role. – Relevant certificates are preferred. – Demonstrates a strong work ethic. – Possesses excellent communication skills. – Upholds integrity and honesty. – Capable of performing well under pressure. – Ability to troubleshoot and resolve issues that arise during work. – Willingness to travel to other provinces and work additional hours. – Adheres to company rules and policies. |
| Submission Guidelines: |
| Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To have access to the APPLICATION FORM, please copy and paste the link into your Web Browser. |
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