About Us

Privacy Policy

Afghan Wireless Communication Company


This privacy policy has been developed and formulated by Afghan Wireless Communication Company (hereby referred to as (“AWCC”), to govern and oversee AWCC Asan (Afghan Wireless Mobile application) Customers/Users App to understand how their personal information will be treated and customized by AWCC when they visit the mobile application.

Whereas, AWCC objectives are to make available a good experience and quality services to all Customers and /or Users. However, it’s worth to note that AWCC may amend this policy at its discretion from time to time without prior notice. Users/ Customers are advised to check this Policy on regular basis.

Privacy Measures

AWCC is committed to protect and respect all its subscribers/users privacy, unless consent provided. We [AWCC] will always take reasonable and appropriate measures to prevent the unauthorized access, illegal use and or disclosure of your personal information by third party. These measures include but are not limited to the application and adherence to, of numerous physical security protocols, cyber security protocols, data encryption, data anonymization and limitation of access.

Storage and collection of private information

At any time, Customer may be required to give her/his personally identifiable information including, but not limited to, Customer name, gender, age, identity document number, telephone number, email address, education level, interests and activities etc.

Refusal to provide such information may deny Customer's access to certain parts of AWCC Asan, or may render AWCC Asan unable to handle any application or request Customer is making, or may otherwise defeat the objectives of the visit.

Process of collecting personal information

We collect and use personal information to help us manage and protect your account to:

  • confirm/process your request;
  • validate you as a registered customer when using AWCC Asan services or when calling the AWCC Contact Centre;
  • deliver products and services to you (including third party services) as required;
  • manage your account with us and for billing purposes;
  • improve our products and services and develop new ones;
  • manage our network and help us optimise your network coverage and our network;
  • To tell you about our products and services and /or allow trusted partners to tell you directly about their products;
  • respond to any questions or concerns you may have regarding our network, products or services;
  • comply with applicable laws, regulations, court orders, government and law enforcement agencies' requests;
  • make credit decisions about you and your application;
  • ensure security for you and our staff;
  • prevent and detect criminal activity, fraud and misuse of or damage to our services or networks;
  • And to carry out statistical analysis and studies which may be shared with third parties, only in an anonymized form.

We may monitor your use of the services and record any calls made to AWCC Contact Centre for training, financial control, quality control and regulatory purposes.

Sharing and Disclosing Subscribers/users Personal Information

Subscribers/users personal information may be shared with, or transferred to, our subsidiaries, affiliated companies, and trusted third parties (including agents, resellers, subcontractors and suppliers who are directly involved in the supply of the services ordered by you.

We will not share or use your personal information with our affiliates or any third party that is not directly involved in the provision of the services, without obtaining your prior express consent. However, you always have the option to withdraw your consent by contacting AWCC Customer Care Centre.

AWCC may disclose your personal information, with predefined processes, if such disclosure is:

  1. permitted by applicable laws and regulations of Afghanistan;
  2. expressly permitted by the Afghanistan’ telecommunications regulations or any other aspect of the regulatory framework;
  3. in response to legal process (e.g. police, emergency services, etc..) in order to comply with a court order or applicable law or in connection with judicial proceedings or other legal process;
  4. necessary for the execution of the agreement between us and the provision of our services to you;
  5. made in order to protect us or our customers’ legitimate interests;
  6. And expressly permitted by you (express opt-in consent).

This policy may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of AWCC, our customers or others.

AWCC may share your personal information with reputable credit reporting agencies for the purposes of fraud protection and credit risk reduction. Further, AWCC may also share your personal information for emergency services, including your approximate location.

Also, under this policy AWCC may be required to disclose your personal information or legally intercept the services to comply with applicable laws of Afghanistan or the express instructions of a competent authority (such as the Afghanistan Telecommunications Regulatory Authority) or where it is deemed necessary in the interests of public or national security. In addition, AWCC may share aggregated and/or anonymized (non-personally identifiable) information, derived from your personal information, publicly and with our partners such as publishers, advertisers, website owners etc.

Direct Marketing/Market Research

If Customer has already given to AWCC Asan personally identifiable information, Customer may receive from AWCC or from its affiliated companies from time to time telephone calls, email, and short message and direct mailings containing promotional materials or market research/surveys. If Customer does not want to receive them, please write to customer@afghan-wireless.com or call 152 for Afghan Wireless Customer Care. Customer care representative will respond the email and take care of their needs and requests accordingly.

For your reference [MYAWCC] Facebook page is also created to educate our customers step by step regarding AWCC products and help them further.

AWCC Asan customers may be asked to indicate their particular preference before signing up for any of AWCC Asan services.

On-line Services

AWCC Asan Website may provision on-line stores or service providers hosted within the website, which are operated by third party merchants. If Customer wants to use or order any services or products from any of them, please note that any information Customer provides, once transferred to the relevant merchant, is beyond AWCC Asan control. Additionally AWCC may also request information on several elements of Customer Service. User feedback is vital, appreciated and enables the application to enhance the Quality of Customer Service that AWCC provides.

Retention of the Information

Customer (s) personally identifiable information which is given to AWCC Asan via Internet during the subscription process will be retained for a reasonable period after termination of the subscription.

Disclosure and sharing of Information

User/Customer information may be shared with, or transferred to AWCC, its subsidiaries and affiliated companies.

User Access and Correction of Information

If a Customer/user wants to access and/or correct her/his personally identifiable information, which Customer has given to AWCC Asan via Internet, Customer must write to; customer@afghan-wireless.com.

Links to other sites

AWCC Asan may contain links to other sites. AWCC is not responsible for the data collection practices and/ or the privacy policies of any such sites.

Security Measures

AWCC Asan employs techniques & measures to secure the AWCC Asan Website. It is worth noting that such techniques & measures do not guarantee that use of the AWCC Asan Website is invulnerable to all security risks, nor does AWCC Asan make any warranty, guarantee, or representation that use of the AWCC Asan is protected from all viruses, worms, and other vulnerabilities.

Policy application

The policy will be applied from the time and date user (s)/subscriber (s) elects to provide or enter online his/her or its data to the applications adapted and designated for the user/subscriber usage purpose.


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